Once you have placed your order with us, you will receive a confirmation email.
UK Standard Shipping: 2 - 5 working days
UK Tracked Shipping: 2 - 3 working days
EU Tracked & Signed: 3 - 7 working days
Worldwide Tracked & Signed: 6 - 10 working days.
If you are having trouble tracking your order or if you haven't received your order, please contact us at firstname.lastname@example.org. with your order number.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Customers are responsible for all fees involved.
To start a return, you can contact us at email@example.com. If your return is accepted. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, sale items, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.